Here at Just Vitamins we work our socks off to ensure that we offer the best customer service we can. From time to time, some of those happy customers are kind enough to let us know that we've done well by reviewing our service and sending us Just Vitamins reviews (or Just Vitamins Testimonials if you will) . I hope that if you are considering buying from us then you can take these reviews as some sort of recommendation. If you have bought from us and want to let us know your thoughts, then please email us with a review here - it genuinely makes a difference to us to hear from our customers (and you may even get to appear on the review Roll of Honour!).
We can't always please everyone all the time, but here are some people that we have made happy. As you can see, some get VERY excited about good service! Some of these reviews are addressed to Simon - our Managing Director.
Our customers can also review us via Feefo (a respected, independent, customer-review system) after they have received their order - and you can read those customer reviews here
Thank you for my order which was received in less than a week with delivery to Spain. Very well packaged and excellent service.... I will reorder again soon.
May I just say what a marvellous company you are,
consistent excellent service. I am continually recommending you to anyone who
will listen. Thank you once again.
...Once again I feel the need to commend the team at Just Vitamins for their exceptional customer service. Please pass on my comments to your most senior manager.... Merry Christmas to you all.
Thank you for your prompt reply and action in this matter. It is a refreshing change to find a customer service that gives precisely that.
Thank you for your excellent service :-)
I must say - having ordered from you for a second time - what an excellent, swift service.
I have received my product.. Very efficient and friendly.. 5 stars for post-purchase customer support. Thanks guys.
Do you deliver by jetplane??? I couldn't believe it when my items arrived early this morning, having ordered it after 1pm yesterday - well done you! I will definitely recommend you to all my friends.
Hi, I've been using JustVitamins for few years now and I absolutely love it! Quick delivery, great offers and big variety of products. Lots of vitamins and supplements to choose from. Thanks JustVitamins
Thank you for excellent customer service - I rang to say that my order, although despatched a few weeks ago, had never been delivered. No quibble - order despatched again 1st class and received next day.
I have been a customer for some time. In June 2013 I was advised that my cholesterol level was increasing. I don't smoke, I drink moderately, I exercise regularly, I have a healthy balanced diet (more than 5 a day !) and I'm 68. Age was the factor given for the rise. I think it is important to ensure that anyone who has a raised cholesterol level to discuss this carefully with their GP. My GP advised statins. No way I said before trying an alternative remedy after some research. I started taking 2x 400 mg plant sterols supplied by your company each day.
A blood test in March 2014 showed that my cholesterol has come down from 7.1 to 5.9. I have not changed anything else in my lifestyle and I am sure that the slow, long term effect of these capsules has significantly helped to bring about this result.If plant sterols have been responsible for this reduction, I am absolutely delighted, especially as they do not have the same side effects as statins.
I would urge other customers who might be in a similar situation to research plant sterols and their effect on the slow lowering of cholesterol level.Thank you for this product which I shall continue to use.
Thank you very much! I truly appreciate your service and will continue to recommend your company and products to everyone I know.
Excellent service once again.
Thanks for the ease and efficiency in dealing with my order.
I've just ordered my second order and I am very happy with the delivery speed etc........keep up the good work.
Thank you & best wishes x.
I have received the order today, I was very impressed with the speed of service. I only ordered the items 5 days ago and delivery was overseas. I always give praise were it is due, similarly non praise if deserved. Therefore thank you for your service and will be using you again when I require more products.
I just want to express great satisfaction with fast and good solution to my inquiry.Great customer care strengthens my overall opinion of your company.
Thank you and regards
The way you have handled my refund request and returned items, has been really impressive. Great Customer Service. Thank you.
My order has arrived this morning. Very very impressed with your delivery service. Also extremely happy with products....Have definitely noticed difference in my well being department ie - stress/digestion (I am 66). In a nutshell - "it does what is says on the packet". Husband now taking what I am taking, in the hope that he too can benefit.
Not only does this company offer free delivery, they also are Superfast and efficient, with great communication and first class products.
Thank you for your very prompt reply. Your understanding and refund are typical of the excellent customer service I have come to expect from your company. I will most certainly be making all my future vitamin purchases from you.
Excellent service. Delivery just arrived 11:40am 1/10/13 (ordered 29/9/13 at 13:45)
Excellent company to buy from. Speedy Service, the only one I use now having tried them all.
Just to recommend Plant Sterols to anyone wishing to reduce their Cholesterol without the need to resort to statins. Have always followed a low fat high fibre diet, daily exercise and keeping my weight down but over the last few years couldn't prevent my cholesterol from climbing. Have taken plant sterols religiously for 5 months and saw it drop from 7.2 to 6.3. Doctor very happy and yes, plant sterols really do work!
Just want to commend your company for your good work, you keep the prices low, you deliver promptly and make people happy. It's good to know that there are still companies that are not after the money but people's well-being, its your good way of contributing to the world and making a difference in people's lives. Good job guyz!.
Hi Guys,As usual Great Product and Great Service, Keep it going Guys, Good Job.
Just to let you know I received my vitamins on friday, via recorded mail. Thank you very much for your excellent customer support.
Very good resource for me as I live in Spain. Economical and trustworthy.
as prompt as always, a brilliant website, thanks
I have just dealt with a very pleasant, efficient and helpful lady on the phone [it was Lauren]. I would like her supervisor to know what a delight it was to have someone who new what they were doing. This reflects so well on your company.
Very efficient and free delivery makes is even better for us, Selling vegetarian items is even better. Very happy – 5 star
Many Many thanks for your help and and quick attention to my problem
thank you so much for a great service and your excellent products
Received today! Thanks!
Next order coming when my stock is low. We are so happy with your products & service.
Thanks so much for the delivery, prices are very reasonable and the products are marvellous. The website is easy to use.
Just a quick email to thank you for your prompt delivery. Ordered Thursday p.m. Delivered first thing Saturday. Will definately use you again. Thanks very much.
BEST SERVICE EVER!!!!! Congratulations on what is probably the best online service I have ever experienced - placed my order on Friday and received it on Monday and I live in Ireland - well done.
hi, Having placed and received orders on three occassions from you I just wanted to say that I have found your service to be very good with fast delivery and good products. I have also recommended you to a few other people who I am sure will think the same. I haven't left feedback on the trustpilot site as I don't want their toolbar or to give them my details. But i did want to let you know what I thought, thank you..
Ordering on your website was smooth as clockwork I'm glad to say. Price is very good compared with local places. Delivery, excellent as I received the goods less than 48 hours from placing the order.
I will be using Just Vitamins again as your products are quality and I'm a marathon runner who uses quality vitamins. Maybe your firm could change its name to 'Just "QUALITY" Vitamins'
I am much impressed with your service. Ordered on Friday afternoon, taken with a glass of water on Saturday morning.
Just a quick note to say that I was extremely impressed with the speed and professionalism of your organisation. My goods arrived here in Denmark within 2 days of me placing the order over the internet and the packages were very clearly marked with precise information. In addition they fitted into my postbox (as promised) and you spelled our address correctly - not an easy task as we use additional vowels in Denmark that are not used in English!! I occasionally order books and other items over the internet but I have never had such wonderful customer service. Please pass on my thanks to your Order and Despatch departments for their speedy and thoroughly professional approach to their customers. Very impressive.
Many Thanks Simon.
I really do like shopping with Just Vitamins, the price is fair, but the packaging is just a superb idea, and is what really sells the product to me.
Thank you soooooooooooooooo much for your prompt action in responding, firstly to my order request, my goods arrived in less that 24 hours!!! and then in responding to my query regarding contact details. It is sad that, in this day and age we should feel surprised at such personal and efficient service, but the fact remains that it is becoming increasingly rare so that when we meet it, it is greatly appreciated and deserves recognition with a thank you. I have now placed a further order and look forward to continuing to do business with you in the future.
To Customer Services, just a quick word to say thank you for your very efficient service.
Just wanted to say a huge thank you for a fantastic service. Your emails were both swift and extremely helpful. These days you never know when ordering off the net whether it’s a fly-by-night operating from his bedroom, or a bone fide business. Your helpful attitude made sure I voted with my wallet. I’ll be ordering again very soon indeed.
Hello. I just wanted to drop you a quick line to say that my order arrived this morning. This is the first time I've shopped with you and I thought I'd let you know that I found it very easy. Your service is good, and I like the packaging. I'll definitely shop with you again.
Just to say a big 'Thankyou' for your service - second to none....I won't hesitate to return to you when my supplies run out!
Dear Just Vitamins, I have received the CLA Capsules in my post this morning and would like to thank you very much for the prompt same day despatch that I had requested.
Many thanks for your speedy order, ordered on line Monday and received on Tuesday. Well done!
Thank you for your swift e-mail and the free professional advice you have given. It is greatly appreciated and will be followed.
Once again thank for your excellent service...
Hi there, just wanted to say a huge thankyou for the excellent service received from your company.
FREE delivery was quoted at 3-4 days but received in 2, and beautifully packaged - will order again in the future.
I am most impressed with your magazine 'Just Health' issue 1, and in particular the 'Bones & Joints' special as for many years (I am now in my 75th year) I have suffered with pain in the knees which I attribute to playing rugby a 'few' years ago. Not surprisingly the pain was getting worse with age, so I was pleased to read your article on Page 14 regarding the taking of 'Rosehip' tablets to ease pain from rheumatoid arthritis.
After only a few weeks taking these tablets I have found a marked releif of pain - also I note the Rosehip tablets are a good source of vitamins A,C & E, and they boost the immune system, so I can now enjoy all round good health with virtually pain free walking.
Please find enclosed my order for a further supply of Rosehip tablets as the 'joie de vivre' is even more enjoyable when its pain free
...I have my tablets and I would like to thank you very much for your prompt response to my problem. I can now add Customer Service to the list of eulogies I have when I tell people about you.
I have a great compliment for profesional transaction and delivery to Germany - thank you very much
Just wanted to say thank you for your fabulous service! Items were ordered on Friday, received today, Monday morning – and that’s to the Northern Isles (Scotland)! Given our experience with other companies I can honestly say it doesn’t get any better than that! I would also like to say thank you for using Royal Mail – many companies these days use private courier services which tend to charge exorbitant surcharges to all remote areas, which makes life on a small island even more expensive. Royal Mail – so far - charge a flat rate to anywhere in the UK (unlike Parcelforce!) and we think they deserve all our support. So, well done!
This email is just to say how impressed we were with the excellent service with our order which arrived the day after placing it on line.
In the age of disappointment and Ikea returns I wanted to say your service/dispatch was efficient - I've recommended it already. This is how companies should make money. Thankyou.
Hello. Many thanks for your prompt, professional and efficient service and for the extraordinary price of your 5HTP. I am very grateful and will be back.
Just to let you know I have received my order which I am chuffed with. These are the first chewable vit c tablets that are actually chewable!! I was truly expecting a vile taste as per the other tablets I have tried but was very plenty surprised... - You can put that on your website :-)
Hi Simon, as a manager in a software company, I know that 'customer delighting' is the only way to retain loyalty and repeat business, long term. I have used your company twice now, and have been hugely impressed by the quality service received. On both occasions, I have had a 'despatch complete' e-mail back within the hour, and the goods have turned up the following morning. Your product packaging is very innovative, and I do not have to traipse off to the sorting office to collect deliveries (that with other suppliers) would not have fitted through the letter box if nobody was in. I also think your pricing and delivery costs are very fair.
Hi there. Today (Thursday) I received my order here in Portugal having only spoken with Lorna on Monday regarding an addition I wished to make to the order I had placed online late Friday. I have been very impressed by the way you operate as a company and the response I have had both to emails and on the phone. You certainly know what it takes to run an Internet based business. Long may you have success.
Bom Dia, Ordered Friday morning, despatch of order advised Friday afternoon, Order delivered 10am Monday morning in PORTUGAL! It does not get better than this. Your excellent service appreciated. Keep it up!e
... that is what I call customer service - many thanks and continued custom assured!
Just to let you know that the replacement vitamins arrived safe and all in one piece. Thank you doing this and I will certainly buy my vitamins via your site in future.