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Terms and Conditions

1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.  Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.  Our acceptance of your order brings into existence a legally binding contract between us.

2. Price
2.1 The prices payable for goods that you order are as set out in our website.

2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.  Our delivery charges are set out in our website.

3. Right for you to cancel your contract
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods.  You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us in writing.

3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.  If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.  If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of goods to you
5.1 Unless specified by you, we may ship your order in our 'letterbox friendly' cardboard delivery carton. These boxes have been designed to easily fit through a letterbox that is a minimum of 39mm in height (as suggested by the Royal Mail), by 160mm wide. If you feel that your letterbox is smaller than these dimensions, or are unsure whether the carton will fit, please advise us and we will ship your goods in a padded delivery bag. 

5.2 We will deliver the goods ordered by you, to the address you give us for delivery at the time you make your order.

5.3 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.4 You will become the owner of the goods you have ordered when they have been delivered to you.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 to make good any shortage or non-delivery;
6.2.2 to replace or repair any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  Certain national laws may prohibit the importation or exportation of certain of our goods to you.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our registered address at 2 Wolfe Road, Coventry. CV4 9UP, and all notices from us to you will be displayed on our website from time to time.

8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

11. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

13. Stored payment methods
All stored payment methods managed on the website are facilitated by our payment partner Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

When you choose to store a payment method on the we never see (or have access to) card data at all, this is all facilitated by an encrypted connection with Stripe who securely store your details on our behalf. We use unique keys to identify you as a customer and your payment method, these an only be used in exact combination with each other ensuring that it is impossible for your payment method to be used by any way other than associated with your account.
14. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of goods to you by us.   Nothing said by any sales person on our behalf should be understood as a variation to these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.  Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. 


Subscribe & Save

Subscribe & Save is an easy way to ensure that you never run out of your favourite supplements and get a discount too! You simply set up a recurring subscription order for the items of your choice and we will dispatch to you on the schedule that you set. You’ll also receive a minimum of a 10% discount from the current RRP. Supplement prices can change over time with but as a Subscribe & Save customer we guarantee the best available price every time. 

Subscription orders are automatically fulfilled on the schedule that you set when placing your first order, and amendments can be made up to 3 days before dispatch. Not all items are available on Subscribe & Save.

1. Delivery 
UK Subscribe & Save orders are sent using our free delivery service via Royal Mail 48 (AKA 2nd Class post), helping to keep your costs down further. Orders take approximately 3-4 working days to arrive for UK customers, although may take longer at certain times. Please note that Bank Holidays and weekends are excluded from this delivery estimate.

2. Changing Your Order - Pausing / Cancellation 
You have complete control over your Subscribe & Save schedule at all times. You can make changes via My Account.

In the event that your subscription has been paused for more than 30 days and no repeat orders have been processed,  or a subscription that has been paused for longer than 90 days, your subscription will be permanently cancelled and not be eligible for re-activation.

3. Payment 
Payment for Subscribe & Save orders is taken using a valid credit or debit card, which are stored securely via our payment partner Stripe. Just Vitamins Ltd does not store your payment card details. You can update your payment details at any time via My Account. Please note that any new payment details provided will be used for any new and existing Subscribe & Save products you may have.  At present we are unable to accept payment for this service via PayPal. 

4. Items Unavailable 
In rare cases where your chosen supplements are out of stock, Just Vitamins may opt to dispatch an equal or superior product. In such a scenario we will contact you to discuss any substitutions, before dispatch. 

5. Other Offers & Promotions 
We regret that the Subscribe & Save discount cannot be used in conjunction with any other offers or any cashback/ affiliate promotion. If a supplement is already on promotion, then you will be charged the lowest of your Subscribe & Save price and the offer price, which guarantees you the best price every time.