Last Updated - 6th October 2020
are Just Vitamins Ltd, a privately-owned company, selling high quality
vitamins, minerals and nutritional food-supplements directly to consumers. We
are registered in England & Wales as company number 03991727.
In common with all places that you shop online, Just
Vitamins Ltd collects your personal information. We do this so that we can
process your orders and queries quickly and send relevant and tailored offers
to you. Just Vitamins Ltd is committed to ensuring that your privacy is
how we use the information we collect about you, how you can instruct us if you
prefer to limit the use of that information and procedures that we have in
place to safeguard your privacy.
You can contact us here:
The Data Protection Officer
Just Vitamins Ltd
Charter Avenue Ind. Estate,
CV4 8AU, UK.
Tel: 024 7669 5115
WHAT INFORMATION OF
YOURS DO WE COLLECT?
- Address & telephone number
Date of Birth
- Email address
- IP Address
We need to know your name
& address so that we can send
your goods to you and verify your payment details. We need your telephone
number so that you or our delivery partners can quickly contact you in the
event of a query with your order, or your delivery.
We need your email
address so that we can send order confirmation and other order-related
information to you. We may also send you email offers and news, which we really
do think can help save you money and keep you up to date with the latest news
from Just Vitamins and also the wider nutritional world. You can very easily
unsubscribe from our offer/ information emails with a quick click in the email,
or you can adjust your contact settings from the customer area on our website
that we call My Account (www.justvitamins.co.uk/my-account).
If you prefer, you can email firstname.lastname@example.org and we
can do the unsubscribe for you. We plan who we are sending our emails to a few
days in advance of the send, so you may receive further emails for up to 5-10
working days after we receive your request, but please rest assured that we
will start the unsubscribe process as soon as we receive your request.
Some information we ask for is optional – give us your telephone number and we can call or
text about your orders. This is handy when the courier can’t find your address,
for example, or if there is a problem with your order. We may ask for your date of birth (so we can wish you happy
birthday!) and for your gender, so
that we can to tailor our offerings to you.
We store some information about your browsing-path through
our website and also your interactions with our email-newsletters. We may also
segment our own customers based on location and purchase behaviour. Our communications are designed to tell you
about the benefits we can offer so that you have access to our best deals. We
use the information we have about you to tailor the content and try to ensure
that the offers are as relevant to you as possible. Under the Data Protection
Legislation, this might qualify as profiling. If you do not wish us to use your
data for this purpose, please contact us and let us know – our contact details
are towards the top of this notice.
We try to learn what you like to buy from us. Sometimes we
use information from other companies that you have shopped with to give us more
information about what you like.
On occasion, we may have received personal data from Epsilon
Abacus (a data broker) where they have received an individual’s name from
another company, which has indicated that they are happy to receive catalogues
from us. If this applies to you, you can contact us at email@example.com at any time and
ask us to remove you from our mailing list.
From time to time, we’ll send you catalogues, special offers
and promotions by post and email. It is considered a legitimate business
interest for us to use our customers’ details for direct marketing. If you do
not wish to receive any further postal or email messages from us (and we quite
understand if you don’t but remember that if you unsubscribe we will not be
able to send you discount and sale offers) please update your preferences in My
or email us at firstname.lastname@example.org.
As catalogues and emails get printed & planned in
advance, it can take up to six weeks for your unsubscribe request to take
effect; for emails it may take around 5-10 working days.
We work with Epsilon Abacus (registered as Epsilon
International UK Ltd), a company that manages the Abacus Alliance on behalf of
UK retailers. The participating retailers are active in the following product
categories: clothing, collectables, food & wine, gardening, gadgets &
entertainment, health & beauty, household goods, and home interiors. They
share information on what their customers buy. Epsilon Abacus analyses this
pooled information to help retailers understand consumers’ wider buying
patterns. From this information, retailers can tailor their communications,
sending people suitable offers that should be of interest to them, based on
what they like to buy. You can change this at any time by updating your
preferences in My Account (www.justvitamins.co.uk/my-account)
or by emailing us at email@example.com.
Please note that Epsilon Abacus may transfer data outside
the EEA. The transfer will take place in the presence of appropriate
safeguards, including standard data protection clauses adopted by the EU
Commission. If you would like more information, please write to us at our postal
address, or email us at firstname.lastname@example.org.
Our communications are designed to tell you about the
benefits we can offer so that you have access to our best deals. We use the
information we have about you to tailor the content and try to ensure that the
offers are as relevant to you as possible. Under the Data Protection
Legislation, this might qualify as profiling. If you do not wish us to use your
data for this purpose, please write to us at our postal address, or email us at
Card payment processing is handled for us by SagePay. We do
not store your payment-card details, in fact we never actually see or handle
your card details at any point (other than when you advise us of them over the
phone and we enter them into our payment system) – our website cleverly opens a
secure portal to SagePay at the point that your card details are taken – this
is the same whether you place an order on the phone, or manually via the
website. This is best practice, so ensures your transactions are private and
protected. We receive a confirmation from SagePay that the payment has been
taken, then we go on and send you your items to you if the payment is
successful. There is a similar technology in place when we take payments
through our other payment provider – PayPal.
We only accept orders through web browsers that communicate through SSL
(Secure Socket Layer) technology – where you usually see a padlock or green
flag on the address bar – this ensures that you are speaking to the company
that you expect to be (i.e. us).
INFORMATION WITH OTHERS
In order that we can process your order we have to share some
of your data with our trusted partners.
These partners include:
- Telephone call centre
IT systems support
- Helpdesk providers
- Hosting providers
- Catalogue-mailing houses
- Payment processors
- Email-marketing service providers
- Product & Service reviews providers
All of your data remains within Europe, apart from that
contained within some messages that you send us via email and through our
website contact form, as our helpdesk provider Freshworks (www.freshworks.com)
is based in the USA and holds all data there. Our contract with them includes
safeguards to ensure the security of any personal data contained within those
messages. Epsilon Abacus may transfer data outside Europe. The transfer will
take place in the presence of appropriate safeguards, including standard data
protection clauses adopted by the EU Commission.
HOW LONG DO WE KEEP
YOUR INFORMATION FOR?
You can be removed from our marketing database at any point
you wish, as detailed above. Where you have placed an order with us, we will
keep your transaction information for up to 10 years from the date of your last
order, in order that we can comply with our legal requirements for financial
reporting and product-traceability.
technologies across our websites that help us collect other information about
our customers’ and users’ preferences. You can choose to permit or restrict the
use of these technologies through your personal browser settings.
Our cookies do not contain any personally identifying information.